Machigere, Tavonga

An assessment of the impact of ISO 9001 implementation on the performance of firms in the road transport sector in Zimbabwe : A case of Joy logistics / Theses (Unpublished) Tavonga Machigere - xiv,119 leaves : illustrations ; 29 cm. CD.

Typescript.

Theses (M.B.A.) --University of Zimbabwe, 2020.

Includes bibliography.


ISO 9001 Standard--Zimbabwe
Relationship management--Road transport sector
Quality assurance
Total quality management

HD62.15.Z56 MAC