An assessment of the impact of ISO 9001 implementation on the performance of firms in the road transport sector in Zimbabwe : A case of Joy logistics / Theses (Unpublished)
Tavonga Machigere
- xiv,119 leaves : illustrations ; 29 cm. CD.
Typescript.
Theses (M.B.A.) --University of Zimbabwe, 2020.
Includes bibliography.
ISO 9001 Standard--Zimbabwe Relationship management--Road transport sector Quality assurance Total quality management